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Terms and Conditions

DOCUSIGN SITES & SERVICES TERMS AND CONDITIONS

Last updated on:  January 13, 2025

IMPORTANT NOTICE: THESE DOCUSIGN SITES AND SERVICES TERMS AND CONDITIONS (the “TERMS” or “GENERAL TERMS”) CONTAIN A BINDING ARBITRATION PROVISION AND WAIVER OF JURY TRIALS AND CLASS ACTIONS GOVERNING DISPUTES ARISING FROM USE OF THE DOCUSIGN SITE AND SERVICES. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE MANDATORY ARBITRATION AND WAIVER OF CLASS ACTION SECTION. PLEASE READ CAREFULLY.

These Terms govern access to and use of the Docusign (“Docusign”, “we”, “our” or “us”) websites, products, and services (collectively, the “Site”) by individuals and business entities who are any of the following (collectively, “you” or “your”):

  • general website visitors to docusign.com and/or other websites owned or operated by Docusign (each a “Website Visitor”);  
  • subscribers or licensees to one or more of our products or services (“Docusign Services”) (each, a “Customer”); and 
  • users of Docusign Services, including Authorized Users (as defined below) of Customer Accounts and other Docusign Service end users (each, a “User”). 

By using the Site, you accept these Terms (whether on behalf of yourself or a business you represent). 

If you are a Customer and have a Master Services Agreement or other similar agreement in effect with Docusign (the “Corporate Terms”), then these Terms apply to the extent your use of the Site, including any of the Docusign Services referenced in the Service Schedules, is not already governed by such Corporate Terms. These Terms are intended to govern agreements with business entity Customers and do not apply  for personal, consumer use (as defined by applicable consumer protection laws).  As such, consumers may not avail themselves of all rights granted under these Terms. 

If you access or use the Docusign websites, products, service and other offerings from within a jurisdiction for which there are separate additional terms (including Australia), you also hereby agree to the additional terms applicable to users in the relevant jurisdictions contained in section 11 of these Terms (Supplemental Terms in Certain Countries and Other Regions), and in the event of a conflict between the provisions of section 11 that are relevant to the jurisdiction from where you are accessing the service and the rest of these Terms, the relevant jurisdiction’s terms will supersede and prevail to the extent of any inconsistencies.

BY ACCESSING, USING, OR DOWNLOADING FROM THE SITE, YOU AGREE TO FOLLOW AND BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED AND MUST CEASE USING THE SITE IMMEDIATELY.

1. SITE ACCESS AND USE

1.1  Eligibility to Use.  You represent and warrant that you are: (a) of legal age (18 years of age or older or otherwise of legal age in your resident jurisdiction) and competent to agree to these Terms on behalf of your company or business; and (b) you (or your Authorized Users, as applicable) are not and will not when using the Site be located in, under the control of, or a national or resident of a U.S. embargoed country or territory and are not a prohibited end user under Trade Restrictions (as defined in section 10.3 (Trade Restrictions). You acknowledge that you are not permitted to use the Site if you cannot make these representations. If Docusign has previously prohibited you from accessing or using the Site, you are not permitted to access or use the Site. You represent and warrant that you are authorized (on behalf of yourself and/or the business you represent) to agree to these Terms with binding effect to the agreeing party.

1.1.1  Limited Right to Use.  Upon your acceptance of these Terms, you may access and use the Site for your internal business purposes and only as expressly permitted in these Terms. Any violation by you of the restrictions contained in this Section may result in the immediate termination of your right to use the Site, as well as potential liability for infringement or other claims depending on the circumstances.

1.1.2  Availability.  Our Site may be accessible worldwide, but this does not mean all Sites are available in your country or that information available via the Site is legal or available in your country. Access to certain Sites (or certain Site features) in certain countries may be blocked by us or foreign governments. It is your responsibility to make sure your use of the Site is legal or available where you use them. Sites are not available in all languages. Subject to these Terms (including the MSA, as applicable), you have a right to access and use the Site solely for your internal business purposes and only in accordance with the Additional Service Terms, Docusign’s Reasonable Use Policy (https://www.docusign.com/privacy/reasonable-use-policy), any applicable Subscription Plan, and any other written terms provided by us from time to time governing the use of our Site(s). If you are or become a direct competitor of ours, you may not access or use any Site without our written consent.

1.2. Updates.  We may revise these Terms, including changing, deleting, or supplementing with additional terms and conditions from time to time in our sole discretion, including to reflect changes in applicable law. We will post the revised terms on the Site with a “last updated” date. PLEASE REVIEW THIS WEBSITE ON A REGULAR BASIS TO OBTAIN TIMELY NOTICE OF ANY REVISIONS. IF YOU CONTINUE TO USE THE SITE OR THE DOCUSIGN SERVICES AFTER THE REVISIONS TAKE EFFECT, YOU AGREE TO BE BOUND BY THE REVISED TERMS. You agree that we will not be liable to you or to any third party for any revision to the Terms.

1.3.  Communications.  You agree to receive all communications, correspondences, and notices that we provide in connection with our Site, including any Docusign Services , including, but not limited to, marketing and promotional messages related to us or the Docusign Services, correspondence regarding our delivery of the Docusign Services, and providing you information related to your purchase of or subscription to the Docusign Services (“Communications”), via electronic means, including by e-mail, text, in-product notifications, push notifications, or by posting them on or making them otherwise available through the Site. To the fullest extent permitted under applicable laws, you agree that all Communications we provide to you electronically satisfy any legal requirement that such Communications be in writing or be delivered in a particular manner and you agree to the extent you are a Customer to keep your Account contact information current. At any time, you can opt out of our email marketing and promotional messages sent to you by unsubscribing here (https://pref.docusign.com/preference-center).

If you elect to receive and/or send communications or other messages by SMS Message through the Site, you confirm you are the subscriber of the mobile service for the mobile number provided to us or that you are otherwise authorized by the subscriber to receive SMS Messages at such mobile number.  Applicable message and data rates may apply with your mobile communication service provider (“Mobile Service Provider”).  As Mobile Service Provider’s network services are outside of our control, we are not responsible for any issues arising from such services, including without limitation, failure of delivery of any content via SMS Message, delays in transmission of SMS Messages, and any service or other changes made by your Mobile Service Provider impacting the receipt or sending of SMS Messages when using the Site.

2. OWNERSHIP

2.1.  Intellectual Property. The Site contains materials that are proprietary and are protected by copyright, trademarks, service marks, patents, and other intellectual property laws and treaties.   You agree to abide by all applicable copyright and other intellectual property laws, as well as any additional proprietary rights notices or restrictions contained on the Site. You acknowledge that the Site (including the Docusign Services) contains valuable intellectual property of Docusign and its licensors. All present and future rights in and to any and all intellectual property or other proprietary rights of any type, including without limitation information, any improvements, design contributions, or derivative works thereto, and any knowledge or process related thereto, including rights in and to all applications and registrations relating to such intellectual property, will, as between you and Docusign, at all times be and remain the sole and exclusive property of Docusign and its licensors.  Except for the rights expressly granted in these Terms, nothing will be construed or will grant, convey, transfer, assign, or imply the conveyance of rights, claims, ownership or other claim to any right or title to the Site or any other  technology, software, business processes or intellectual property of Docusign. Any rights not expressly granted in these Terms or otherwise in writing between you and Docusign, are reserved by Docusign, and any unauthorised use of any intellectual property regarding the Site is strictly prohibited.

2.1.1.   Trademarks. The trademarks, logos, taglines, and service marks displayed on the Site (collectively, the “Trademarks”) are registered and/or unregistered Trademarks of Docusign and its licensors. Trademarks may not be used in any advertising or publicity, or otherwise to indicate Docusign’s sponsorship of or affiliation with any product, service, event, or organization without Docusign’s prior express written permission.